Talent Strand

COO and Operations Director recruitment

Hiring a COO or Operations Director means hiring the person who makes your sites run on time, on budget, and on the same playbook. Talent Strand finds operations leaders who own multi-site performance, scale teams without breaking service or safety, and fold new acquisitions into your payroll and your processes.

The market for senior operations leaders is tight in most U.S. regions. Good ones are scarce. Employers compete for people who have run five, ten, or forty locations across state lines and know state-specific labor, licensing, and environmental rules. Manufacturing, healthcare, distribution, and field service companies all pull from the same pool. A COO who has carried a multi-site P&L and handled an acquisition integration is hard to find, because that combination takes years to build and shows up only after someone has held real authority.

Most hiring mistakes in this function come from over-weighting title and under-checking operating grip. A candidate may have 'COO' on a business card but no record of closing redundant sites, standardizing schedules, or moving staff onto a buyer's payroll after a deal. Another common miss is hiring a single-site operations manager into a multi-site director seat. The new hire looks good for ninety days, then struggles with travel, dotted-line staff, and state-by-state compliance. Talent Strand screens for the specific pattern you need: P&L scope, span of control, acquisition work, and the ability to hold managers accountable across time zones.

Titles we recruit

  • Chief Operating Officer
  • Operations Director
  • Vice President of Operations
  • Senior Director of Operations
  • Director of Business Operations
  • Regional Operations Director
  • Director of Operations
  • Head of Operations

How candidates are assessed

We verify three things before we send you a shortlist. Names matter less than numbers. First, we confirm the candidate's actual span of control: how many sites, how many direct reports, and what P&L size they carried. Second, we ask for specific examples of post-acquisition work: which systems they consolidated, which roles they eliminated or reassigned, and how they kept customer service stable during the cutover. Third, we check references against the candidate's own story. We talk to former board members, direct reports, and private equity operating partners. A strong operations leader gives clean numbers and specific names in the reference stage.

Where we recruit for these roles

Northeast, Midwest, South, West, and every state in between. Popular cities include New York City, Los Angeles, Chicago, Dallas, Fort Worth, Houston, San Antonio, Austin.

Questions employers ask

What types of employers use Talent Strand for COO and Operations Director searches?

We work with U.S. employers that run multiple locations or plan to add them. That includes manufacturers, distributors, healthcare groups, field service companies, and consumer businesses with branch networks. Some are private equity backed and need a leader who can integrate a new acquisition on a tight timeline. The common thread is payroll-based employment for the candidate.

Do you fill operations roles in every state?

Yes, we fill operations leadership roles in all 50 states. State-specific rules matter, so we screen for hands-on knowledge of licensing, labor posting, and safety requirements where your sites operate. A leader who has run locations in Texas and California will know the difference between at-will and wage-hour risk. That knowledge is part of our reference checks.

How do you find operations leaders who are not actively looking?

Much of the senior operations market is passive. We reach out directly to people running multi-site businesses for competitors, suppliers, and adjacent industries. We ask about their P&L, their span of control, and their post-acquisition work before we ever mention a specific role. That keeps the process quiet and specific.

What does the screening process include for a COO search?

Every COO or Operations Director candidate goes through a structured interview and a reference check with at least two former supervisors and one former direct report. We verify the number of sites, the size of the P&L, and the outcome of any acquisition integration they claim. We also test for fit on travel expectations and management style, because those cause more early exits than technical skill.

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